Talking About Bad Experiencesâ¦
Some of us have heard the expression âBad experience is a school that only fools keep going to.â But in the business world, most customers will only need one bad experience to turn them away from a...
View ArticleTip of the Day
In these difficult economic times, great tips that can actually help your company are like golden eggs. In this article, industry experts share tips to improve customer service. Want the opportunity to...
View ArticleMeasuring The Level Of Success
Measuring success is more than just average handle time, occupancy, and service levels. Success is based on customer satisfaction, first call resolution, and customer loyalty. Find out what industry...
View ArticleThe Global Community
Modern telecommunication have pushed the boundaries of customer service to a global level. There is no way to tell if the person we are speaking to might actually be thousands of miles away when...
View ArticleThe Two Sides Of Customer Service
For people who work in the Customer Service Industry, it's easier to detect when one receives excellent service, or dreadful service. When contact center professionals were asked what their thoughts...
View ArticleIs Customer Service Evolving, Or Just Getting Worse?
In your opinion, do you believe the customer service you get today from other companies is better or worse than it was, say 5 years ago? We asked this very question to some of our members, and here are...
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